Privacy Policy

Privacy Policy
Last Updated: January 2025

Apex Jewelry Casting (“we,” “our,” “us”) operates apexjewelrycasting.com and provides online casting and manufacturing services. This Privacy Policy explains how we collect, use, and protect your information when you use our website or submit an order.

  1. Information We Collect
    We collect the information you provide directly to us, including:
  • Name, email address, phone number, and shipping address
  • Payment information (processed securely through our payment provider)
  • Uploaded design files (STL/OBJ or similar formats)
  • Order history and communication records

We do not collect unnecessary personal information and we never sell your data.

  1. How We Use Your Information
    We use the information we collect to:
  • Process orders and payments
  • Communicate with you about your project
  • Ship completed castings
  • Improve our website and services
  • Maintain security and prevent fraud
  1. Payment Processing
    All payments on our site are handled by WooPayments/Stripe.
    We do not store or have access to your full credit card details.
  2. File Uploads
    Design files you upload are used solely for estimating, printing, and casting your order.
    Files are stored securely and never shared with third parties.
    We may retain copies for quality assurance or reorders unless you request deletion.
  3. Cookies & Analytics
    We use basic website analytics and cookies to improve site performance.
    You can disable cookies in your browser settings.
  4. Sharing Your Information
    We do not sell or rent your information.
    We only share information with:
  • Shipping providers (Parcel Pro/UPS)
  • Payment processors (Stripe/WooPayments)
  • Service providers who help operate our website
  1. Data Security
    We use industry-standard security measures to protect your information.
    However, no online system is 100% secure.
    By using our site, you acknowledge and accept this risk.
  2. Your Rights
    You may request that we:
  • Update your information
  • Delete your design files
  • Remove your account information

To make a request, contact us at: casting@apexjewelrycasting.com

Contact Us
Apex Jewelry Casting
607 S Hill St Suite 850
Los Angeles, CA 90014
casting@apexjewelrycasting.com

Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date will reflect the most recent version.